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[GW.SUNSP] Gateway Failure total

Total hardware failure of gateway

Diagnosing:

The installer receives the message: 'Gateway offline. It takes longer than usual for the gateway to connect to our servers through the mobile network.

The installer can see that the inverter is reporting power production: FALSE
The cabling of the inverter matches the picture: TRUE

Fixing the problem:

Switching to a new gateway fixes the problem: TRUE